Returns & Exchanges

At Urban Platter, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

3

Ship Back to Us

Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing